Netflix error 12001 is also known as ‘Playback error’ occurs only on Android devices. If you are dealing with this particular error, then you can follow the steps given in the post to get rid of it.
Netflix is a perfect platform for binge-watchers. When you have a smart TV at home, smartphone in your pocket and other smart devices, then you will be able to get a much better Netflix experience. With the inception of Netflix, people have been able to watch their favorite shows and movies at their own convenient time. Netflix app is available on Android as well as iOS phones, so if you are interested in watching Netflix content when you’re on the move, then that is possible.
Netflix being the best streaming app is not immune to problems, as a number of problems have surfaced on the platform in the last few years. One such problem is Netflix error 12001. If you want to know as to what this problem is, how & where it occurs and how it can be solved, keep reading the blog post.
Netflix ‘12001’ error occurs on Android phones and tablets. With the occurrence of this error, the playback on movies and TV series are stopped, causing a big inconvenience to people who were watching content on Android devices. So, basically, the playback error in the Netflix app for Android has an error code ‘12001’. Now, coming to the solution for the error, then that is straightforward. The error has occurred due to a forced update of the app in your Android device, so here is how it can be solved.
To try to fix error 12001 on Netflix, the first thing you should do is restart your Android device. Then turn the power off, then turn it on and try to play the movie you want again. Another option to solve the problem is to change the internet connection. Netflix may be trying to download a currently incompatible network packet. To solve this, simply switch the Wi-Fi network or choose the 3G/4G temporarily.
If the instructions given above do not work, clear the Netflix application data on your smartphone or tablet. To do this, follow the step-by-step instructions below:
Step 1: Access your device settings and select the “Applications” or “Apps” option, and on the next screen, look for Netflix in the installed apps and select it.
Step 2: On devices running Android 6.0, go to the “Storage” option. However, if your device has an older version of Android, skip to the next step.
Step 3: Touch the “Clear Data” option and then confirm your choice in the pop-up window by tapping “Ok” to restart the Netflix application.
Step 4: Go back to the app and re-login before attempting to play the desired movie.
The problem will be fixed after performing the aforementioned steps, but in case, it doesn’t, then you will have to uninstall the Netflix app and reinstall it on the device.