Netflix is one of the most prominent streaming channels that people from all around the world use. Netflix has more hours of content than any other streaming channel, but like all other channels, Netflix also experiences service disruptions due to errors. We in this blog post are going to discuss one such error, which occurs when the payment method is not defined or has become invalid.
Seeing an error while streaming your favorite TV shows and movies are extremely annoying. The entire experience gets affected due to errors, but errors are unavoidable in Netflix because it is a web-based app that is prone to all sorts of errors. Most errors that appear on Netflix can be resolved by getting in touch with Netflix help and support providers, but there are some that are beyond the knowledge of those help and support providers.
We are going to discuss one such error this time around. This error is related to payment. Here is what you are going to see on the screen, ‘Your account has been put on hold because there was a problem with your last payment’. If you see this error, then your first reaction will be to go check your credit/debit card or your bank account, which you have connected your Netflix account with.
This error mostly appears when there was a problem in collecting payment by Netflix. Netflix comes with a monthly subscription plan, and there is a certain price that you will have to pay in order to access the services that Netflix has in the offing. So, when there is an issue in paying this monthly subscription fee, then you are going to see this error.
Now coming to different reasons behind this error, then there is multiple numbers of reasons that could cause this error to appear on the screen.
- The payment method that you were using is no longer valid or has expired.
- The financial institution that you are connected to has disapproved the monthly charge.
- The credit card zip code that you have added to your Netflix account doesn’t match with the code that is listed with your bank. This situation is only for US citizens.
How to fix this issue?
This issue seems a bit complicated, but it is not. You can resolve this issue by updating your payment method. You can get in touch with the Billing department of the company in order to resolve the issue. Once you update the payment information, you will be able to restore the functionality of your Netflix account. If you are facing issues in updating your payment information, then you have two ways of fixing this.
You can either get in touch with your card provider. You can confirm whether the card information is up to date or not. If it is not, then you can get it updated. Secondly, you can try an alternate payment method as well. If both these ways work, then you can reach out to Netflix help and support providers. They will fix this issue for you.
Netflix is also automatically going to retry the failed payment after a few days. So, once you fix the payment method, then Netflix is going to deduct that amount automatically in the next billing cycles, and you can enjoy the services without any interruption.