If you come across MS5014 error, then you can follow the troubleshooting guide mentioned on the page. You will be able to fix the problem instantly without requiring any further help. Yes, if you want to know in details about the error, then you can contact experts.
Error MS5014 is related to Silverlight plug-in which is used to play movies and shows on the computer from Netflix streaming channel.
The possible causes of this error are mentioned here as under:
- Some settings of your computer are blocking Silverlight from saving the files that are required for playing TV shows or movie.
- The issue with the plug-in itself.
- Some problem in the content you want to play.
To fix the above-mentioned problems, you can try the troubleshooting steps suggested below:
Silverlight is a free tool provided by Microsoft for playing content from Netflix. If you want to download the ‘Fix it’ tool, you can get it free from Microsoft page. This will resolve all issues related to Silverlight on Windows 7, 8 and 10.
If you find the tool doesn’t fix the problem, you can follow some tips and tricks given here as under:
Use of alternate browser
If possible, download the latest version of Mozilla Firefox, Opera or Google Chrome from internet and try playing the content again. Before downloading the browser, you must check the version of windows. It must be 7 or higher.
- Clear Browser cookies: Your browser sometimes start fetching old and corrupted files from cookie file. Open Netflix.com and clear all Netflix cookie. After this, you will be signed out of the account and you will be redirected to the home screen. Go to ‘Sign-in’ and log in again to try playing show or movie.
- Restart Browser: Most of the times, restarting browser can resolve the issue. Close the browser and restart from the desktop icon.
- Try a different browser: Your computer browser must support HTML5 as it is optimized for the web player. Download the latest version of Mozilla Firefox, Opera and Google Chrome. Otherwise, Netflix works well with Google Chrome with Windows XP 2, Windows Vista and Vista service pack 2.
- Restart your computer: Switch off your computer and restart it. Try playing the Netflix content again.
- Uninstall and Re-install Silverlight Plug-in: You are using the outdated version of Silverlight plug-in or plug-in may be corrupted.
To uninstall the Silverlight plug-in from windows 8, follow the steps given below:
- Close all browsers by implementing the next steps.
- Slide from the right edge of the screen and tap ‘Settings’. From mouse, point the cursor to lower right corner.
- Go to Control panel.
- Under programs, you will find ‘Uninstall a program’.
- Search for ‘Microsoft Silverlight’.
- Tap ‘Uninstall’.
ForWindows 7 users:
- Go to start button after closing all the opened windows.
- Select ‘Control panel’.
- Click on ‘View by’ from the upper right corner of the screen.
- Under programs, Click on ‘Uninstall a program’.
- Click on ‘Microsoft Silverlight’.
- Tap ‘Uninstall’.
To install the latest version of the Silverlight Plug-in follow the steps mentioned below:
- Go to ‘Netflix.com’ from a web browser and click to play any title.
- Follow on-screen instructions to download the latest version of Silver-light plug-in.
- Go to check ‘Netflix system requirements’ to get the pre-requisites before downloading the Silverlight plug-in on computer.