Ever since its introduction into the web market, Netflix has changed the way the content is accessed. Whether it is the initial DVR service or the present streaming model, Netflix has evolved much faster and stronger than any other streaming service.
Online streaming service has been amalgamated into our lifestyles, and the current situation is that we can’t imagine a day without watching our favorite content on Netflix and other streaming channels. Netflix is leading the pack of streaming channels, and a good thing about Netflix is that it is available on cross platforms and can be installed in multiple devices with different operating systems.
Netflix is a trustworthy brand when it comes to digital streaming, but since it is a software, it can experience down times on certain occasions. A few weeks ago, one such occasion appeared when streaming got stuck at 25%. Firstly, I blamed it on the internet connection because Netflix operates through my internet service. But, later I found that my internet was working fine, and there was some problem with Netflix.
What’s wrong with Netflix?
It is not that easy to pinpoint as to what’s wrong in the Netflix app, so a deep analysis needs to be done in order to find out the root of the issue along with the solution.
Check the internet
Restart your modem and/or router and check if you are able to stream from other streaming apps. If the internet doesn’t work after restarting the modem and/or router, then you will have to reset both devices. If Netflix begins to work after resetting the modem and/or router, then that’s the end of troubleshooting for you.
Check the Device
If you access Netflix on your smartphone as well, then you need to clear temporary files on your smartphone followed by restarting the device. This will fix the streaming problem, but if it doesn’t, then you need to uninstall Netflix app from the smartphone and then, reinstall it. Try to lower down the streaming quality as well, as this will not make the videos buffer. You can also try to change connections to different ISP. Try these steps, and then take a look at whether Netflix has started working or not.
Unable to access Netflix via Chromecast
If you are using Chromecast as your streaming app, then you need to press the ‘reset’ button on your Google Chromecast. Press and hold the reset button for 20 seconds and then, try to play any video from the Netflix app.
Fixing Netflix Stream Problems on Smart TV’s
Whenever Netflix stream is stuck, then you need to turn off the TV as the first line of troubleshooting. Unplug the TV for some time and then, plug it back. If that doesn’t resolve the issue, then uninstall and reinstall Netflix on the TV. As the last resort, you will have to reset your TV to factory defaults, which you can do by going to the settings menu.
Troubleshooting Netflix Stream Issues in Xbox One/360
If you are using Netflix on Xbox One or Xbox 360, which has stopped working, then you need to reset app settings followed by restarting the Xbox. If the problem still exists, then uninstall Netflix app and then, follow the steps given below.
- Go to ‘Xbox Dashboard’.
- Go to ‘apps’ and select ‘My apps’.
- Select ‘Netflix app’ and then, press ‘X’ button for app details.
- Select ‘delete’ followed by pressing ‘Yes’ to confirm.
- After uninstalling Netflix app, go to Dashboard and install Netflix app once again.
You can also confirm DNS settings of your Xbox device by following below-mentioned steps:
- Go to ‘settings’ and then, ‘system settings’.
- Select ‘Network settings’.
- Choose the network and then, click ‘configure network’.
- Select ‘DNS settings’ now followed by ‘automatic’.
Now, you will have to restart Xbox and try to play a video from Netflix. If the problem persists, then you need to call experts to resolve the problem.