The NW-2-8 error is a very common problem of Netflix, but very easy to solve. It means that there are problems with the Internet connection of the connected device or network limitations, be it a video game, a computer or even on the TV. This tutorial points to several ways to solve the problem; check out.
Solution 1. Which network are you connected to?
Hypothesis 1. If you are connected to a hotel, school, library, work, or any other public network, contact your network administrator. It is possible that the establishment is limiting access to Netflix.
Hypothesis 2. Whether you are using Netflix on your mobile phone or on a satellite Internet, you will have to connect to another type of network. According to the company of streaming, these connections present slower than usual and this can prevent the operation of the service.
Solution 2. Test the network connection speed
The speed of the Internet may also be the cause of the NW-2-5 error. To verify this, check the speed of the internet on your PC, mobile phone, tablet or another device to check the speed of the connection. When you open the page, just click on the speed test button.
According to Netflix, recommended speeds for using the service are: 3 Mbps for SD (DVD quality) playback, 5 Mbps for HD resolution (720p) and 25 Mbps for UltraHD (4K – 2160p) movies. The minimum connection speed for the site is 0.5 Mbps and the recommended speed is 1.5 Mbps.
Solution 3. Restart the device
Step 1. Give the command to your device to restart, either through the system or through the power button of the device. If you experience the problem on your console, BluRay or Smart TV, remove the player from the power outlet.
Step 2. Wait one minute and then turn the device back on. Open Netflix again and see if the problem is over. If not, follow the next solutions.
Solution 4. Disconnect the home network
Step 1. Go to your modem or router and unplug it. When all the lights go out, wait 20 to 30 seconds.
Step 2. Turn the modem on and wait for the lights to flash again. After that, try opening Netflix again and watching a movie.
Solution 5. Replace the wireless network with the network cable
Step 1. Turn off your device again and, if it is near the modem, connect it with a network cable to one of the rear inputs of the disconnected router.
Step 2. Plug the modem back into the wall outlet, and when all the lights come on again, turn on your computer, TV, console, or another device. Open Netflix and try connecting again.
Note. If this solution works, your Wi-Fi router may be in trouble. Otherwise, try to replace the modem or contact the modem manufacturer for questions.
Solution 6. Improve the Wi-Fi signal and check for interference
Option 1. If the modem is too far from the machine, check that it is possible to bring it closer to the connection location. Another way out is to buy a router and set it up as a Wi-Fi repeater.
Option 2. If you continue to have problems, make sure that others are not using your Wi-Fi network. Also, try changing the channel of your wireless network and check out ten things that detract from the speed of your Internet.
Solution 7. Call a technician to verify the Wi-Fi network
If no measurements worked and you still are not able to watch anything on Netflix, it’s best to invite a technician. If you do not suspect it is a problem with your modem or router, call someone who handles wireless networks. If you think the problem is related to your service provider, call the service center.