The problem of Netflix not loading or crashing is very common. There could be several reasons behind the occurrence of this problem, which we are going to shed light on. If you are dealing with this problem, then you better follow the troubleshooting steps given in the tutorial.
Netflix crashing or not loading? When this happens, it is also common to be unable to return to the device menu. You may see messages such as “Could not connect to Netflix” and “Netflix is unavailable” on the screen.
To resolve, you may need to disconnect and get off the couch, but nothing that a few minutes is not enough time for adjustments. Crashes and slow loading are often Internet connection, cable, and router issues.
Keep in mind that problems like these can occur on computers, smarts TVs (Samsung, LG, Panasonic, and others), video games (Xbox, PlayStation, and Wii), and smart devices that connect your screen to the Internet (Apple TV, Chromecast, Fire TV Stick).
Some quick tips if Netflix crashes:
- Make sure your network allows online broadcasts ;
- Check your internet connection speed ;
- Quit Netflix and reuse within a few minutes;
- Restart the device and call again minutes later;
- Restart the home network (check your router or cables);
- Connect the device directly to the modem (with cables);
- Improve the signal from the Wi-Fi network ;
Magic code on smart TV remote control
If everything has crashed and you don’t want to get off the couch, try this code on the remote. Enter the sequence below using the arrow keys on your device control:
Up, down, down, left, right, left,
right, up, up, up, up.
Then select Exit, Restart, or Disable.
After you sign out, sign in again and try watching Netflix.
Networks blocked to stream
If you are on a public Wi-Fi network at work, school or hotel, your network may have limitations for video streaming. Contact the person responsible to verify that the video streaming services are not blocked.
Note that public networks have limited bandwidth. If you are accessing a mobile data network via mobile or satellite connection, try accessing another network. These connections generally have lower speeds than cable.
Test your connection speed
You can test your internet speed on many reliable websites such as speedtest.net. Upon completion of the test, verify that your speed meets our Internet speed recommendations.
If your connection is slower than you expect (below the packet signed with your carrier, for example), try to troubleshoot issues that may be harmful.
Download speed recommendations for playing movies and series on Netflix:
- 0.5 megabits per second – required broadband connection speed;
- 1.5 megabits per second – recommended broadband connection speed;
- 3.0 megabits per second – recommended for SD quality;
- 5.0 megabits per second – recommended for HD quality;
- 25 Megabits per second – recommended for Ultra HD (4K) quality;
Connect directly to the modem
If you are using a router and modem separately to connect wirelessly, and cannot access Netflix even after you restart your network, try connecting without using the router. Connect your electronics directly to the modem using an Ethernet cable. If you can watch without gagging, the problem may be with your router. Try switching to another model or use a cable connection.
Improving Wi-Fi Connection
If you are using a Wi-Fi connection, Netflix is crashing a lot, but want to keep the wireless connection; you can try adjusting the connection sent by the router. Put it elsewhere to try to improve signal strength. The reception usually gets stronger when the router is located in a central area of the house or closer to your computer, video game, or television.
Keep wireless devices such as baby monitors, cordless phones or microwave ovens from the router, and avoid proximity to large aquariums or places with many obstacles. Interference and barriers may prevent you from connecting.
Leave the router on top. If the router is on a rack or table, the signal range will be better than if it is behind or under furniture.