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What To Do When Netflix Doesn’t Load?

Netflix load

If you are using Netflix, which is not loading at all on your devices, then you should find out the reason as to why your Netflix is unable to load. You can also follow the steps in order to fix the problem without taking anybody’s help.

Nothing worse than trying to run a series marathon on Netflix and being hindered by an error message. “Unable to connect to Netflix ” or “Netflix is ​​unavailable” are two of the most common bugs in one of the world’s most popular streaming services, which is not immune to problems. If when trying to upload a video you see any of these messages, be aware that there is a specific procedure for each device like computers, browser, iOS, and Android phones, Smart TVs, Chromecast, and Apple TV to try to get it back. The problem may be your internet connection.

Without the Internet

Netflix is ​​already dated to allow you to watch content offline. However, while this does not happen, for the application to work you must be connected. First of all, make sure your network is online. On every device, from TVs to smartphones, there are ways to test the connection.

If possible, also test the device on another Wi-Fi or cable network, as Netflix may be experiencing instability with your service provider or wireless network for some reason.

Smart TV

On Smart TVs, one of the reasons for the message “Could not connect to Netflix” may be due to the date and time setting. If they are wrong, set them correctly in the settings of the TV itself. If this was not the case, and even after confirming that the network and Netflix are online, the error message continues to appear to follow these steps:

Step 1: Exit Device: At the error message click “More Info”. Click Exit or Disable.

Note: If More Info does not appear, in the Netflix application do the following sequence using the arrow keys: up, up, down, down, left, right, left, right, up, up, up, up. On the next screen, click Exit.

Step 2: After completing the above procedures, reconnect Netflix and try watching a title.


Netflix may not be working properly because the application is out of date. Delete the Netflix app from the device and download it from the App Store again.

Apple TV

When the message ‘Could not connect to Netflix’ appears and Apple TV is connected to the Internet, restart the device.

If the error persists, sign out of your Netflix account: While the message is on screen, press the Play button on the remote control.

Then select Disable/Exit. Sign in with your account again and try watching content.

If you still cannot play a title on the service, upgrade your Apple TV firmware.


On Chromecast try initially to close and open the Netflix app. If the error persists, restart Chromecast by unplugging it for 15 seconds. The last procedure is to reset the device to factory settings.


On Android, if the connection failure message appears even though the device is connected to the internet, restart the device. Here it is also worth uninstalling the app from the system and downloading the app again

On other devices and computers

In general, on other devices such as traditional computers with browser, there is not much mystery. Make sure that the date and time are in accordance with the region’s time zone, if the application is up to date, or if the device’s firmware is the latest available from the manufacturer.

An even more radical solution is to reset to factory settings. The classic “reboot” can solve the problem, as well as logging out and reconnecting with a new login.

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